Shipping and Return Policy

Shipping Policy

Turnaround

All orders are shipped Monday - Friday 9am - 3pm PST unless otherwise stated on each item's Product Page. Most items ship from Orange County, California. 

Returns, Refunds and Exchanges

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must request a return within 45 days of delivery.

Please email Returns@OCMounts.com to request a return. Please be sure to include your order number or any other identifiers to help us locate your order information. All originally shipped items must be shipped back with your Return. 

Return Exceptions

Some items can not be returned if they are installed or show ANY signs of use. Mounts including USED adhesive are not returnable. (If your adhesive mount has failed, please contact RAM Mount support at RAMMount.com.) 

Exchanges

If your item is in NEW condition and never installed, you can request an exchange for a different item. There is no restocking fee in this case, but additional shipping may be charged.

Please email Info@OCMounts.com with your order number in the Subject Line. We will happily help you find the right item and setup the exchange for you. (In most cases a free return label is provided when an exchange order is placed.) 

If your item has been installed or shows signs of use, we can not exchange these items.  

Restocking Fee

Unless Exchange or Store Credit is desired, all orders are subject to a 25% restocking fee, this will be deducted from your refund. The original shipping cost of your order is nonrefundable. A full refund is issued if the item shipped is incorrect due to error on behalf of OC Mounts and an exchange is not desired. 

Shipping Providers

We use the following carriers to deliver your package:

USPS

UPS

FedEx

Shipment Tracking

You will be notified when your order is updated with tracking information. Please note that some orders using FedEx, USPS or UPS may take additional time for the tracking number to be active (and show movement) in their system.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your item, the overall size of your boxed item, and your Ship To location. As you go through the Checkout process, you will have the option to pick expedited shipping such as Next Day, 2nd Day or 3rd Day. Standard Shipping is Ground service via FedEx, UPS or First Class USPS. On qualified orders there is Free Shipping via FedEx Ground, UPS Ground or First Class via USPS. Your package may require a Signature for home deliveries and high order value.

Note: Expedited shipping methods represent the amount of transit days once your order ships. Your order may take time to process.  

Back Orders

If an item goes on backorder we will ship you the part of your order that is in stock. When the backordered item becomes available we will ship you the rest of your order. You will not be charged any additional shipping for the second shipment.