Frequently Asked Questions

General Questions

Are drawings available of RAM mounts and components? 
While we don’t have a drawing for every mount and component available, many illustrations can be found on the Product Drawings page. You can choose to see a simple drawing or one with dimensions. This page is an extremely valuable resource. While it may not have everything, it is definitely worth the time should you be unsure of your decision.

Okay, I want to purchase. Can I buy direct? 
Yes. Find the product that you wish to purchase, and then click on the “Add to Cart” button. You will be sent to your shopping cart to complete your order.

Product Questions

Do RAM mounts really dampen shock and vibration? 
The answer is yes. The patented design utilizes a rubber ball-and-socket construction that greatly reduces the amount of vibration that can be transmitted into electronics. No other mounting system on the market today offers this feature in a more durable, compact, and functional way.

I have lost my hardware. Can I buy hardware? 
If there is no hardware pack part number available, the hardware cannot be purchased separately. The entire product would need to be purchased again.

I want a base that does not require any holes or drilling. What’s available? 
RAM-B-224-1U = 4” suction cup with 1” ball for glass surface 
RAP-B-378U = Flexible adhesive base with 1" ball 

 How do I find the right cradle for my device?

I have an existing system, but I want to make some changes. What do I need? 
Want a shorter arm for your 1” ball mount system? = RAM-B-201U-A 
Want a longer arm for your 1” ball mount system? = RAM-B-201U-C 
Want another standard-length arm for your 1” ball mount system? = RAM-B-201U
Want a shorter arm for your 1.5” ball mount system? = RAM-201U-B 
Want a longer arm for your 1.5” ball mount system? = RAM-201U-D
Want a standard length arm for your 1.5” ball mount system? = RAM-201U 
Want a shorter arm for your 2.25” ball mount system? = RAM-D-201U-C
Want a standard-length arm for your 2.25” ball mount system? = RAM-D-201U  
Have a 1” ball mount and want a base for a flat surface? = RAM-B-202U
Have a 1” ball mount and want a base for a handlebar or rail? = RAM-B-231ZU 
Have a 1” ball mount and want a base for a glass surface? = RAM-B-224-U 
Have a 1” ball mount and want a base for an aircraft yoke? = RAM-B-121BU  
Have a 1.5” ball mount and want a base for a flat surface? = RAM-202U
Have a 1.5” ball mount and want a base for a handlebar or rail? = RAM-231U
Have a 1.5” ball mount and want a base for a glass surface? = RAM-224U
Have a 2.25” ball mount and want a base for a flat surface? = RAM-D-202U or RAM-D-254U (AMPS)
Have a 2.25” ball mount and want a base for a rail? = RAM-D-271U-12

Which electronics mount is right for my Fishfinder/Sonar? 
RAM-B-111U = 1” ball mount for Lowrance and Eagle units with gimble bracket 
RAM-111U (heavy duty) = 1.5” ball mount for Lowrance and Eagle units with gimble bracket 
RAM-B-107U = 1” ball mount for Humminbird units 
RAM-107U (heavy duty) = 1.5” ball mount for Humminbird units 
RAM-B-107-1U = 1” ball mount for Piranha units

Component Questions

How do I find individual components if don’t need a whole mounting kit? 
Just click Shop By->Components and follow the steps provided.

Which components make up the GPS mount I am interested in? 
RAM-B-138U = RAM-B-202U, RAM-B-201U, RAM-B-238U 
RAM-B-149ZU = RAM-B-231ZU, RAM-B-201U, RAM-B-238U 
RAM-B-166U = RAM-B-224-1U, RAM-B-201U, RAM-B-238U 
RAM-B-121U = RAM-B-121BU, RAM-B-201U, RAM-B-202U

Shipping Questions

How long does it take to ship orders? 
You will be notified when your order is updated with tracking information, which you can check here. Please note that some orders using FedEx, USPS or UPS may take additional time for the tracking number to be active (and show movement) in their system. Online orders labeled “In Stock” will ship within 1 business day. If there’s a "Pre-Order" or a "Notify me" button on the product page, you will be notified about your order’s lead time via email.

What if the item I ordered is out of stock? 
If an item goes on back order we will ship you the part of your order that is in stock. When the back ordered item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

How is shipping cost calculated?
The rate charged for the shipping of your order is based on the weight of your item, the overall size of your boxed item, and your Ship To location. Standard Shipping is Ground service via FedEx, UPS, or First Class USPS. Qualified orders that receive Free Shipping will ship via FedEx Ground UPS Ground or First Class via USPS. Your package may require a Signature for home deliveries and high order value.

Note: Expedited shipping methods represent the amount of transit days once your order ships. Your order may take time to process. 

What if I need these parts faster?

You can contact us directly and inquire about availability. We offer expedited shipping options at checkout that will allow you to select Next Day, 2nd Day, or 3rd Day Shipping.

Who are your shipping providers?

We use the following carriers to deliver your package:

• USPS
• UPS
• FedEx

What if I have a broken or defective RAM component?

Contact us right away to submit an RMA to get your item fixed or replaced under your RAM Mounts lifetime warranty. The lifetime warranty does not cover any electronic components integrated into the RAM® mounting system. IntelliSkin products have a warranty period of 3 years. Wear and tear is not covered by the warranty for such items as suction cups, foam pads, rubber feet, etc.

Do you ship to other countries? 
We currently ship to the U.S. and Canada only.

Returns, Refunds and Exchanges

How do I return an item?

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must request a return within 10 days of delivery. Please email Returns@OCMounts.com to request a return. Please be sure to include your order number or any other identifiers to help us locate your order information. All originally shipped items must be shipped back with your Return. Some items can not be returned if they are installed or show ANY signs of use.

All items are subject to a 25% restocking fee that will be deducted from your refund. The original shipping cost of your order is nonrefundable. A full refund is issued if the item shipped is incorrect due to error on behalf of OC Mounts and an exchange is not desired.

Can I exchange an item?

If your item is in NEW condition and never installed, you can request an exchange for a different item. There is no restocking fee in this case, but additional shipping may be charged. If your item has been installed or shows signs of use but you'd like to make an exchange, a minimal restocking fee may be applied.